Refund and Cancellation Policy

1. Overview

Cooperate Culture Society functions as a purpose-driven organisation rooted in participation, contribution, and shared responsibility. Any financial support received is treated as a contribution towards ongoing activities and initiatives.

2. Donations and Contributions

All donations and financial contributions made to Cooperate Culture Society are voluntary and made with the understanding that they support the broader mission and activities of the foundation.

Once processed, contributions are non-refundable, except under exceptional circumstances as outlined below.

3. Cancellation Policy

As the Society does not operate on a product or service delivery model, there is no standard cancellation applicable once a contribution has been completed.

However, if a contributor has initiated a transaction in error, they may contact us within 24 hours of the transaction for review.

4. Refund Eligibility

Refunds may be considered only under the following conditions:

  • Duplicate transactions due to technical error
  • Incorrect amount entered unintentionally
  • Failed transaction where amount was deducted but not processed


All refund requests will be reviewed on a case-by-case basis.

5. Refund Process

To request a refund, please contact us with the following details:

  • Full Name
  • Transaction ID / Reference Number
  • Date of Transaction
  • Amount Contributed
  • Reason for Refund Request


Upon verification, approved refunds will be processed within 7–10 working days through the original payment method.

6. Processing Charges

Any applicable payment gateway or transaction charges may be deducted from the refund amount, as per payment provider policies.

7. Contact for Support

For any refund or transaction-related queries, please reach out through the official contact channels provided below.

Cooperate Culture Society